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Support, Maintenance & Managed Services

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We are Neruos, a  software company building the technology behind modern businesses. From custom software and web platforms to cloud infrastructure and AI solutions, we help organizations innovate, automate operations, and scale with confidence!

   THE ASSURANCE

Keep critical technology
stable, secure and evolving.

The Assurance is NERUOS’s Support, Maintenance & Managed Services. We keep business-critical applications and infrastructure running after go-live through SLA-based support, corrective and preventive maintenance, monitoring, security updates and planned enhancements. It is for government entities, banks, healthcare and logistics operators and enterprises in Saudi Arabia and the GCC, whether NERUOS built the system or another provider did.

Support covers cloud, on-premise and hybrid environments, including systems that must stay inside Saudi Arabia. We protect continuity today and keep the platform evolving over its lifecycle.

Applications
Infrastructure
SLA Support
Monitoring
Security
Lifecycle Management
Support and managed services icon

Operational Support Across The Technology Lifecycle.

We combine responsive support with preventive care and planned improvement for applications and infrastructure.

Application Maintenance

Corrective and preventive maintenance, bug resolution, dependency updates and functional enhancements.

Production & SLA Support

Structured incident response, prioritization, escalation and service reporting around agreed commitments.

Monitoring & Performance

Health, availability and performance monitoring with investigation and optimization of recurring issues.

Infrastructure & Database Support

Operational support for environments, backups, databases, deployments and platform dependencies.

Continuity You Can Depend On.

Managed support should protect users, operations and technology investment. We combine clear ownership, service controls and technical context to keep platforms dependable.

Clear
Ownership

Defined service scope, priorities, escalation paths and responsibilities reduce uncertainty during incidents.

Preventive
Care

Routine maintenance, updates and health reviews address risk before it becomes disruption.

Measured
Service

Response, resolution, recurring issues and service health are tracked through agreed reporting.

Continuous
Evolution

Enhancements and optimization keep the platform aligned with new requirements and operating conditions.

Managed Support For Essential Platforms.

We support organizations where application availability, data integrity and operational continuity directly affect service delivery.

Government Platforms
Banking Applications
Healthcare Systems
Logistics Operations
Enterprise Applications
Digital Products & Portals
How We Work

From Transition To Continuous Improvement.

Assess

We review architecture, environments, documentation, known issues, dependencies and support priorities.

Transition

We establish access, knowledge transfer, monitoring, runbooks, responsibilities and escalation paths.

Stabilize

We resolve priority risks, improve visibility and address recurring production or performance issues.

Operate

We manage incidents, requests, maintenance, deployments, backups and agreed operational tasks.

Report

We provide visibility into service activity, response, resolution, health, risk and recurring themes.

Improve

We optimize performance, strengthen resilience and deliver approved enhancements over time.

Connected To The Wider NERUOS Ecosystem.

Long-term support is stronger when it connects to the engineering, infrastructure and specialist capacity needed to resolve and improve systems properly.

Software & Product Engineering

Access the engineering capability needed for fixes, enhancements, modernization and new releases.

Explore Engineering
Cloud, Infrastructure & Cybersecurity

Strengthen environments, monitoring, resilience, backup, performance and security controls.

Explore Infrastructure
IT Outsourcing & Dedicated Teams

Add dedicated specialists or managed capacity for sustained support and platform evolution.

Explore Teams

Questions About Managed Support.

Answers to common questions about transition, SLAs, maintenance, monitoring, coverage and continuous improvement.

Can NERUOS support systems built by another provider?
Yes. We begin with a technical and operational assessment, then plan knowledge transfer, access, documentation and stabilization before accepting the agreed support scope.
Transition activities
  • Architecture and code review
  • Environment and access setup
  • Known-risk and backlog assessment
What is included in application maintenance?
Scope can include corrective and preventive maintenance, bug fixing, dependency and security updates, performance work, deployment support and approved enhancements.
Maintenance coverage
  • Defect resolution
  • Updates and risk reduction
  • Enhancements and optimization
Do you provide SLA-based support?
Yes. Service hours, priorities, response targets, escalation and reporting are defined around system criticality and the selected support model.
SLA design
  • Priority definitions
  • Response and restoration targets
  • Escalation and reporting
Can you monitor applications, infrastructure and backups?
Yes. Monitoring scope can cover availability, errors, performance, resources, jobs, integrations, databases and backup status, depending on the environment.
Monitoring areas
  • Application and API health
  • Infrastructure and database performance
  • Backup and scheduled-job status
Can managed support include ongoing improvements?
Yes. Support can combine operational stability with a planned enhancement backlog, performance optimization, security improvements and lifecycle modernization.
Improvement options
  • Feature enhancements
  • Performance and resilience work
  • Technical debt reduction
How is managed support priced?
Support is scoped per contract, so we don't publish prices. Cost depends on the number and criticality of systems, coverage hours, response targets, monitoring scope and the enhancement capacity included.
Pricing depends on:
systems and criticality
coverage hours and SLA targets
enhancement capacity
What are your support hours?
Standard support runs Sunday to Friday, 08:00-18:00. Critical systems also get 24/7 emergency coverage under the SLA, with issues triaged through L1 and L2 support levels.
Coverage:
standard business hours
24/7 emergency coverage under SLA
L1 and L2 support levels
I'm an existing client. How do I get support?
Contact your NERUOS support channel, or reach us through the contact page, by email at info@neruos.tech, or by phone or WhatsApp on +966 58 106 5066 (KSA mobile), +961 81 903 313 (Lebanon mobile) or +961 21 390 122 (Lebanon landline).
Channels:
contact page
email
phone and WhatsApp
Can you support systems hosted on-premise or in KSA cloud?
Yes. We support applications and infrastructure on-premise, on KSA-hosted cloud and in hybrid setups, using role-based, audited access that follows your security policies.
Environments:
on-premise
KSA cloud
hybrid
How long does it take to transition support from another provider?
It depends on the system's size, documentation and access. We assess the system, plan knowledge transfer and stabilize priority risks before taking on the agreed SLA, so there is no gap in coverage.
Transition steps:
assessment
knowledge transfer and access
stabilization before SLA start
THE ASSURANCE Support, stability & continuous improvement

Keep Your Critical Platforms
Performing After Launch.

Tell us which applications and environments you need to support. We will help define the right transition, coverage and service model.

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