Privacy Policy – Octopus Home Services

We operates the Octopus mobile application and related services (the “Platform”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Platform.

By using Octopus Mobile, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

• Full name
• Phone number
• Email address
• Profile details
• Address/location information for service delivery

b. Account & Usage Information

• Login and authentication data
• Booking history and service requests
• Subscription and package usage
• Ratings and reviews

c. Payment Information

• Payment transaction details processed securely via third-party providers
• We do not store full credit or debit card details

d. Device & Technical Information

• Device type and operating system
• IP address
• App usage data and logs

e. Location Data

We may collect approximate or precise location data when required for service matching, booking, worker assignment, and service delivery.

2. How We Use Your Information

• Provide and operate the Platform
• Process bookings and service requests
• Connect clients with providers and workers
• Enable communication between users
• Send notifications, booking updates, offers, and alerts
• Improve platform performance and user experience
• Prevent fraud and ensure security
• Comply with legal obligations

3. Communication & Notifications

We may contact you through:

• In-app notifications
• SMS via communication providers such as Twilio
• WhatsApp messages for verification and updates
• Email

You can manage notification preferences within the app where available.

4. Sharing of Information

We may share your information with:

a. Service Providers

To fulfill service requests, including sharing relevant client location and contact details.

b. Workers

Assigned workers may receive job-related details required to complete the service.

c. Third-Party Services

• Payment gateways
• SMS and communication providers such as Twilio
• Cloud hosting providers
• Analytics and operational tools, where applicable

d. Legal Authorities

When required by law or when necessary to protect rights, safety, or platform integrity.

We do not sell your personal data.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including secure data transmission, access control, authentication, monitoring, and security practices. However, no system can be guaranteed to be 100% secure.

6. Data Retention

We retain your data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain platform integrity. You may request deletion of your account and data.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your data
• Correct inaccurate information
• Request deletion of your data
• Object to certain processing

To exercise these rights, contact us at: info@octopuslb.com

8. Children’s Privacy

Octopus is not intended for users under the age of 18. We do not knowingly collect personal data from minors.

9. Third-Party Links

The Platform may contain links to third-party services. We are not responsible for the privacy practices, content, or security of third-party websites or services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact: