Effective Date: 01-10-2024
At NERUOS S.A.L., we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of data we collect, how we use and protect it, and your rights regarding your personal information when using our services.
- Information We Collect
We may collect personal and non-personal information depending on your interaction with our services:
- Personal Information: This includes, but is not limited to, your name, email address, phone number, company name, and other identifying information you provide when signing up for our services or contacting us.
- Technical Data: Information about the devices you use to access our services, including IP address, browser type, device identifiers, and usage statistics.
- Service Data: Information related to the use of our software products or services, such as usage logs, error reports, and support requests.
- Cookies and Tracking Technologies: We use cookies and other similar technologies to track user activity, store preferences, and improve your experience on our platforms. You can control cookies through your browser settings.
- How We Use the Information
We use the information we collect for the following purposes:
- Providing and Improving Services: To operate and maintain our software products and services, improve performance, and deliver updates.
- Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical support.
- Marketing and Communication: To send you promotional material and updates about our services with your consent. You can opt out of these communications at any time.
- Analytics and Research: To analyze how users interact with our software and website, improve user experience, and develop new features.
- Compliance and Security: To comply with legal obligations, enforce our agreements, and protect the security of our services and users.
- Data Sharing and Disclosure
We do not sell or share personal information with third parties except in the following cases:
- Service Providers: We may share data with third-party service providers who perform functions on our behalf, such as hosting, analytics, payment processing, or customer support, under confidentiality agreements.
- Legal Obligations: We may disclose personal information when required by law, regulation, or court orders.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred as part of that transaction.
- Data Security
We take appropriate security measures, including encryption and access control, to protect your personal information from unauthorized access, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure.
- Your Rights and Choices
Depending on your location, you may have certain rights concerning your personal data, including:
- Access: You can request a copy of the personal data we hold about you.
- Rectification: You can request correction of inaccurate or incomplete data.
- Deletion: You can request deletion of your data, subject to legal requirements.
- Opt-Out: You can opt out of marketing communications or limit the collection of your data by disabling cookies.
To exercise your rights, please contact us using the information provided below.
- International Data Transfers
If you are accessing our services from outside [Insert your country/region], please be aware that your information may be transferred to and stored in countries with different data protection laws. We ensure that all data transfers comply with applicable legal requirements.
- Retention of Information
We retain personal information only as long as necessary for the purposes described in this Privacy Policy or as required by law.
- Third-Party Links
Our website and services may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
- Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any significant changes will be communicated to you and posted on this page with an updated effective date.
- Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us at:
NERUOS S.A.L.
138 Elias El Hrawi Street, Lebanon- Beirut
Email: info@neruos.tech
Phone: +961 81 903 313